Frequently Asked Questions
Your guide to shopping our curated collections.
What shipping options are available for local Vancouver orders?
We offer same-day local delivery within the downtown Vancouver core and standard Canada Post shipping for all other regions.
Can I return apparel or lifestyle accessories?
Yes, we accept returns on unworn items with original tags within 14 days of purchase, excluding personal care and hygiene-sensitive products.
How do I know what size to order?
Each product page includes a detailed size guide. If you are between sizes, we recommend sizing up for a more comfortable fit.
Do you offer international shipping?
Currently, we ship exclusively within Canada and to the United States to ensure timely delivery and quality service.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay and Google Pay.
Are the products sold at Coal Harbour Pharmacy authentic?
Absolutely. We source all our fashion and lifestyle products directly from authorized distributors and verified brand partners.